Dear Ralph Mahalak & Monroe Superstore Staff:

I'd like to tell you about our experience of buying our 2010 Ram 2500 truck from your dealership.

 

First we came down the day you had Gordy Howe and WIOT radio station of Ohio there, which we were unaware of the festivities you had going on. It was a mad house to say the least.

Upon asking if we had to stand in line to get in to maybe purchase a truck, we were routed to Larry Gardner. This man was one of the very best salesmen we have encountered. I have purchased quite a few vehicles in my time and found only one other salesman that is like Larry and have purchased almost every car we've owned in the past 15 years or more from him.

Larry made everything not only possible but painless as well! There was no pressure and he bent over backwards to take care of our wishes, he was polite, courteous and easy to get along with, as if we were good friends in the past.

I have been a loyal GM buyer for a long time, mainly in part because I have been a GM employee for along time but now there are only two dealerships that I will do business with when buying a new vehicle, Monroe Dodge and the dealership from GM. The way I see it is as long as it is an AMERICAN based car company, I will have no problem buying any brand and driving it with "PRIDE"!

I just felt compelled to send you our experience about our dealings with Mr. Gardner and to inform you (which I'm sure you already know) of his ability as a salesperson and an extreme asset to your dealership!!

Larry, Thank you for the time you took with us and for making us feel as if we were a long time customer of yours. We have had a lot of complements on our new truck and enjoy it very much, still trying to figure out all the gadgets on it and how they work but it has been a real pleasure buying this vehicle from you as well as it has meeting you.

Very Best Regards,

Nick & Debbie Bader

 

From: Steve Gordinier [mailto:steve@gordiniergroup.com]
Sent: Sunday, April 18, 2010 9:07 PM
To: rmahalak@monroedodge.com; 'JP Mahalak'
Subject: Thanks

Ralph and JP,

I just wanted to let you guys know that I really enjoyed the experience of getting our new van.  Brian was a great salesperson and it was well worth the trip to drive to Monroe.  I always hated when it was time to get a new vehicle because the dealer experience was always a pain in the butt.  I will definitely be coming back to your dealership when it is time to purchase our next vehicle.  I have dealt with a ton of different dealerships around the country and let me tell you that they all could learn something from how you guys operate your store.  Keep up the good work and I look forward to seeing you both soon.

Thanks again,

Steve 

 

Steven M. Gordinier

Gordinier Group

P.O. Box 429

Highland, MI 48357-0429

(248) 887-1101

(248) 887-1622 Fax

(248) 330-3062 Cell

www.gordiniergroup.com

 

Matt Hackett 04082010 010.jpg

Matt Hackett, former OHL Plymouth Whalers' Star recently signed with NHL's Minnesota Wild.  Best wishes to you Matt! Pictured above on 4/8/2010 with Ralph Jr. "The Low Payment King" and Matt's new 2010 Jeep Wrangler!

Tyler Seguin 01292010 002.JPG

Tyler Seguin, of OHL's Plymouth Whalers will be included NHL Draft in June 2010; expected to be the 1st or 2nd pick!  Good Luck Tyler!  Pictured above on 1/29/2010 with Ralph Jr. "The Low Payment King" and Tyler's new 2008 Jeep Liberty!

Ralph and Gordie Still 3.JPG

Gordie Howe "Mr. Hockey" is a longtime client of the Monroe Superstore.  Pictured above with Ralph Jr. "The Low Payment King".